Sonterra HOA

Frequently Asked Questions

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I bought a home and do not have a mailbox. Where is my mailbox and key?
The Jarrell Post Office will assign you a box and give you keys. You must take your ID and lease or closing statement with you to the Post Office.
I just moved into the neighborhood. Where and when do I get my trash can? When is Recycle day?
When a homeowner signs up for water service the trash service will be set up through Clawson Disposal. Please call Clawson Disposal, 512-930-5490 or visit www.clawsondisposal.com for your trash day and recycle calendar.
What should I know about calling the HOA?
If you call (512) 746-5014, LEAVE A MESSAGE. Include your address and call back number. The HOA does not return missed calls. We know it sounds silly, but the message "CALL ME BACK" or calling 20 times WITHOUT leaving a message won't work. You will get a quicker response if you email admin@sonterrahoa.org. We are rarely in our office. NO-REPLY in the email notices sent to you, means just that. We don't get emails sent to the NO-REPLY email address, so please don't hit the REPLY button. Use the forward button and type in admin@sonterrahoa.org. This one is big. If you speak with a representative, try not to yell, become hostile, use profanity or threaten them. No one deserves to be treated like that, they are not here to listen to you yell at them and they will hang up. The representatives are just doing their job of enforcing the CCRs you agreed to follow. They don't know your specific situation, i.e. in the hospital, lost job, death in the family, etc. Generally the HOA will try to work with you.
What can the HOA do when my neighbor's dog barks?
Your HOA CANNOT control dog barking. However, below are some steps that can be taken. Talk to your neighbor first. Call Williamson County animal control at (512) 864-8282 if you feel the dog is being harmed. Call Williamson County Sheriff at (512) 943-1300 as a noise complaint if the barking is after 11:00 PM. You and at least one of your neighbors (2 total) can complete the General Affidavit and email it to admin@sonterrahoa.org. Once the Affidavits are received, the HOA will then be able to send violations to the property with the barking dogs.
When and how do I pay my HOA dues?
HOA is paid at closing. You will not be billed by the Sonterra West Homeowners Association. However, beginning the following January after closing, you will see a $24.00 Park-n-Rec Fee on your Sonterra MUD water bill monthly.
What is the difference between the HOA and Sonterra MUD?
The HOA ONLY enforces the CCR's. The MUD owns and maintains the common areas, parks and pools.
What are some common violations?
Unkept yards, trash cans not put away, inoperable vehicles (expired tags), trailers, unapproved sheds, patios and dead or missing trees.
If I want to put a shed up or a back patio cover what do I do?
You need to submit an Architectural Review form to the HOA manager via email. Management will present it to the board members for review. Once approved, a signed copy is maintained in the office. A copy is sent to you as well for your records. Construction may begin.
How does the HOA enforce the CCRs?
HOA drives through weekly and if your home or property is not in compliance with the CCRs, the homeowner on record will receive a COURTESY letter, outlining a time frame to resolve. Failure to comply with the remedies outlined in the COURTESY letter will result in a VIOLATION notice and fines. First VIOLATION is a $25.00 fine (notice sent regular mail and certified.) If the same violation occurs within a 6 month time period, the fine increases $25.00 each time. If the violation is not cured, the homeowner's information will be sent along with documents to the HOA attorney for legal action. The homeowner is responsible for all legal fees. All fines and fees, if unpaid, are attached to the home and will impede the sale of your house until paid.
I have a tenant in my property, do you send them a letter if they are not compliant?
No, the homeowner or property manager on record receives all correspondence. The homeowner/property managers are responsible for their tenants being compliant and are held accountable for all fines accrued. The HOA does not talk to tenants regarding any non-compliance issues. It is the owner/property manager's responsibility to maintain the property.
What are the HOA office hours?
HOA is located at PO Box 81. They do not accept walk-ins; it is by appointment only. You may call with questions or for an appointment to 512-746-5014 or email manager@sonterrahoa.org.
How can I get a pool pass key?
The pool is owned by the Sonterra MUD. The pool is open seasonally. When open you may take your MUD bill and an ID to the pool office for a pool pass.
Why are there not speed bumps?
The streets are owned and maintained by Williamson County. Please contact the Williamson County Road and Bridge department with any questions about traffic, signs, speed limits, etc.
I see loose cats and dogs in the neighborhood. Who do I call?
You can call Williamson County Animal Control to report the animals.
Who do I call if I want to report a crime?
If the crime is happening right now, call 9-1-1. Otherwise, call the Williamson County Sheriff's department. Jarrell Police Department does not have jurisdiction in Sonterra.
Can I pop Fireworks in Sonterra?
No. Fireworks are strictly prohibited. See �HOA Fireworks Enforcement Letter�.
Why do we have an HOA and MUD?
The Sonterra Homeowners Association (HOA) is responsible for architectural control and restrictive covenants enforcement. The Sonterra MUD is responsible for providing water and wastewater service and for maintaining the infrastructure (pipes and stuff) that carry these liquids. Sonterra began a Park and Recreation Dept. in the summer of 2011 for park, pool, and common area upkeep.